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Delivering Digital Client Onboarding for Better Client Experience

Fenergo and Accenture join forces to present a target operating model for how commercial and business banks can design their digital client journeys from end-to-end to deliver a better client experience throughout initial client onboarding and throughout the entire client lifecycle.

 In this podcast, you’ll learn:

  • The top trends in digital transformation and client experience
  • Expected regulatory changes in 2019/2020 impacting Client Lifecycle Management
  • Target Operating Model: How to design and implement a frictionless, straight through client journey from initial onboarding to ongoing lifecycle management, including the key digital technologies that will make this happen e.g. eSignatures, digital ID&V, biometrics etc.
  • Live Demo: What a digital, well-orchestrated and connected Client Onboarding & Lifecycle process looks like


  • Conor Coughlan – Chief Marketing Officer, Fenergo
  • James Follette – Global Head of Commercial, Business and Retail, Fenergo
  • Rachel Woolley – Global AML Manager, Fenergo
  • Jonathan Jones – Principle Director, Accenture
  • Philippe Guiral, Managing Director, Accenture

To learn more about Fenergo’s Client Lifecycle Management solutions check out our solutions page here.