LBBW Moves Compliance to the Cloud for Faster Client Reviews

Landesbank Baden-Württemberg (LBBW) has long been a cornerstone of European finance, serving thousands of corporate and institutional clients across borders. As regulations evolve and client expectations rise, maintaining efficiency and consistency at scale has become a defining challenge for every major financial institution. This is what led the bank to work with Fenergo to take its client lifecycle management (CLM) processes to the next level.

For LBBW, the task was clear: build a more streamlined, transparent, and responsive client lifecycle. One that keeps pace with both regulatory change and international growth. The solution required more than technology; it demanded alignment across teams, geographies, and systems.

This case study video offers an inside look at how LBBW approached that evolution. Jonathan Bashforth, Head of Compliance EMEA for the bank, shares his perspective on modernizing complex compliance workflows, introducing automation without losing oversight, and creating a unified approach to client management across Europe, the UK, and Asia.

A story of a successful partnership with Fenergo, this story reveals the mindset behind large-scale transformation - how a respected institution embraced change to deliver faster onboarding and reviews, stronger governance, and a more connected experience for clients.

It’s a glimpse into what happens when a leading bank takes a proactive stance on compliance, turning regulation from an operational burden into a driver of confidence and trust.

Watch the case study to learn how LBBW reimagined CLM and what that shift means for the future of global banking.