November, 2019 – Newly established trading start-up, Exos Financial, will offer ultra-fast client onboarding in under 48-hours using Fenergo’s leading Client Lifecycle Management (CLM) solutions. Founded by Wall Street veteran and former Credit Suisse CEO, Brady Dougan, the new broker dealer will disrupt the traditional financial services model – current onboarding time averages 30[i] days – by implementing agile, innovative processes and cutting-edge CLM technologies.
Exos Financial chose Fenergo’s CLM platform as part of its strategy to deliver highly efficient front-to-back office operations. Its goal was to find a solution which allowed staff across all departments to have a single view of the client negating the need to navigate from system to system. Fenergo’s API-first platform allows Exos to not only onboard new clients at pioneering speeds, but offer a more a seamless client journey thanks to its integration with customer relationship manager (CRM) applications such as Salesforce, entity data and screening providers such as Refinitiv.
Lengthy onboarding isn’t simply about customer satisfaction – it effects the bottom line. Recent research by Fenergo revealed poor customer experience can cost financial institutions up to $10 billion in revenue per year, with one out of three financial institutions having lost customers due to inefficient or slow onboarding (36%).
Brady Dougan, CEO, said:
“Exos Financial differentiates from established Wall Street institutions by offering traditional broker services in a non-traditional way. As a digital-first broker dealer, it is paramount that we collaborate with best-of-breed FinTech and RegTech partners. Fenergo is key to enabling Exos Financial deliver on our promise to offer game-changing client experiences.”
Joe Squeri, founding partner, Exos Financial said:
“Financial institutions are stymied with post-crisis regulations and outdated technology, which results in frustrated customers and lost business. Being a startup, Exos Financial has the ability to create more agile processes and disrupt the traditional model. By aligning with Fenergo, the industry standard in CLM, we have not only found a partner that is committed to providing clients with an exceptional client experience but one that is constantly evolving, updating technology and innovation.”
Marc Murphy, Fenergo CEO said:
“We’re thrilled to be partnering with such an innovative, customer-centric startup that is committed to delivering the most seamless client experience through the implementation of cutting-edge technologies. Today, customers expect much faster onboarding and Exos Financial is trailblazing in terms of meeting those expectations.”