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CLM Industry Trends Report Series 2019: Part 1 - The Cost of Poor CX

Poor customer experience during the onboarding process is costing banks $10bn in revenue a year.

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Exploring the financial and reputational costs of poor CX, this report correlates improving the customer experience to increasing ROI. 

In this report, you will also learn: 

  • Which Financial Institutions are most at risk; 
  • Critical issues facing FIs by region;
  • How a 360° client view paves the way for competitive advantage.