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TMF Group: Simplifying Global KYC Across 87 Jurisdictions

Achieving global consistency without sacrificing local regulatory precision.

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Managing KYC at a global scale is rarely a question of whether controls exist. More often, the challenge is fragmentation. Processes evolve locally to meet regulatory requirements, teams build workarounds that function in isolation, and over time consistency, visibility, and efficiency begin to erode.

TMF Group knows this reality well. Operating in more than 87 jurisdictions with over 13,000 employees across 125 offices, the organization supports clients as they invest and operate around the world. That reach is a strength, but it also brings complexity. Each jurisdiction introduces its own regulatory obligations, operational nuances, and reporting requirements. While TMF Group’s local KYC processes met regulatory standards, the lack of a unified approach made it harder to deliver a consistent experience for clients and employees alike.

As the business continued to grow, TMF Group set out to simplify. The objective was not uniformity for its own sake, but a global KYC and client lifecycle management framework that could scale across regions while respecting local regulatory realities. The organization wanted greater consistency, reduced duplication, and a more intuitive way of working that made it easier to do business with TMF Group worldwide.

This case study features direct commentary and practical insights from Ellen Stiene, Market Head for North America and the Caribbean at TMF Group, who shares why the organization launched a global RFP, what success looked like internally, and how teams navigated the challenge of balancing global standardization with local flexibility.

Inside the case study, you will learn how TMF Group:

  • Unified KYC and client lifecycle management across 87 jurisdictions
  • Rolled out a single global platform to 2,000 users in more than 125 offices
  • Completed a complex, multi-jurisdiction implementation in just four months
  • Improved global visibility while maintaining strict local regulatory compliance
  • Created a simpler experience for clients and a more intuitive platform for employees

Following a comprehensive RFP process, TMF Group selected Fenergo to support its transformation. The implementation covered the full client lifecycle, from onboarding and KYC through ongoing management and regulatory reporting. Despite the scale and regulatory complexity involved, speed did not come at the expense of compliance or quality.

Since going live, TMF Group has established a centralized, digital KYC framework that supports global consistency and positions the organization for future efficiency gains and continued digital innovation.

Download the full case study to explore TMF Group’s approach in detail and learn how global organizations can simplify KYC without sacrificing regulatory rigor or operational flexibility.