StoneX Re-imagines Client Onboarding and Lifecycle Management

Client experience has always been a strategic priority for financial institutions. It’s central to the goals of managing compliance, unlocking revenue potential, providing a superior client experience with smoother and fewer client touchpoints, and increasing operational efficiencies.

These were a few of the strategic objectives of StoneX, a global and financial services network that provides institutional financial services to clients across various sectors, which recently engaged Fenergo to transform its Client Lifecycle Management (CLM) process and deliver an exceptional client experience.

Delivering an exceptional client experience influence almost every aspect of the firm’s operations, from revenue generation and risk management to brand reputation and long-term sustainability.

StoneX adopted Fenergo’s end-to-end CLM platform to redesign and transform its client onboarding processes with the customer at the center. Fenergo connects into the StoneX ecosystem to allow operational staff, customers, and relationship management staff to interact in the same way while using the same data and documents.

The firm was facing major operational challenges while using internal workflows for CLM. StoneX chose Fenergo as it aligned with the organization’s strategic objectives.

Implementing Fenergo allows StoneX to provide a better client experience, including initial client onboarding, adding new products and services for its clients, and conducting the required ongoing KYC refreshes.

According to Diego Rotsztain, Chief Governance and Legal Officer at StoneX:

“Client onboarding is one of the first experiences clients will have with StoneX and we are excited to take this step towards improving our CLM platform and processes. This will allow us to provide a better experience to our clients while supporting growth in our revenues and compliance with our regulatory obligations.”

Marc Murphy, Chief Executive Officer and Founder of Fenergo notes: