Turning Compliance Into a Growth Engine With Fenergo’s Digital Agents

We recognize that within the client lifecycle management (CLM) ecosystem, financial institutions still face an ongoing challenge: compliance and client lifecycle processes are highly manual, time-consuming, and resource-heavy. Teams spend countless hours reconciling client data, screening against multiple lists, and processing documents - all while regulatory expectations increase and client patience decreases.

These inefficiencies create bottlenecks, particularly in areas like periodic reviews, where large backlogs build up and low-risk clients require the same manual effort as high-risk ones. This slows down operations, increases costs, and frustrates clients.

Fenergo designed digital agents to directly address these pain points. By embedding AI into the heart of the platform, our Agents bring automation, intelligence, and governance together - helping institutions reduce cycle times, improve accuracy, and focus their skilled staff on the cases that truly matter. There is huge potential in reducing manual workloads and creating value from your data by deploying our trusted Agents.

Operational Risk, Reputational Risk, and Financial Crime Risk are Driving Investment in AI Systems

Fenergo’s research into which types of risk financial institutions are prioritizing for AI investment showed that, in 2025, financial crime risk is the number one priority. Operational risk and reputational risk were also dominant concerns in the rankings, highlighting the massive opportunity that AI is poised to address within financial services.

The threat of operational risk is further compounded by the operational cost that financial institutions are plowing into compliance and financial crime operations each year. Fenergo’s 2025 survey of senior decision makers at tier one financial institutions revealed that client and investor management processes – including onboarding and periodic reviews – devour a third (33.3%) of firms’ operations budget annually. It’s this immense operational strain and resulting high costs which automation and AI, particularly Agentic AI, are uniquely placed to reduce. It promises to empower banks and other regulated firms take back control of spiraling costs and operational headaches.

Adoption of Fenergo’s Digital Agents Evidences AI Readiness in Compliance Teams

Fenergo’s digital agents were first launched to our existing client base, whose input is the lifeblood of our product development and our AI roadmap. It’s testament to our expertise in the field of solving for operational challenges that 60% of our clients saw a need for our digital agents. Of the 60% that have already adopted agents, 67% have implemented two or more agents. 

Have you met our agents yet? Read more about Fenergo’s suite of six digital agents and book a demo here.

Adoption rates are growing as AI offerings mature, regulators become more encouraging, and compliance teams grow more confident. In 2025, 82% of financial institutions were already using advanced technology tools such as agentic AI or GenAI to automate labor-intensive AML/KYC processes. This readiness to benefit from AI-powered innovation echoes the readiness of Fenergo’s clients to forge ahead, lead the way in operational excellence and elevate their compliance workflows to become a growth lever for the business.

The Key to Preventing Missed Revenue Opportunities?

Each year, a mammoth $2.7 billion in potential revenue slips through the fingers of financial institutions due to slow and inefficient onboarding workflows. Every onboarding journey optimized, every client or investor experience improved, is vital to maximizing revenue. This is where compliance becomes more than just a cost center. When done well, friction in the client journey is reduced and potential revenue streams are realized, instead of lost. Embedding Fenergo’s digital agents into your client and investor lifecycle management could be the key to welcoming more new business, accelerating revenue growth and tangibly impacting the bottom line at your firm with every workflow.

Conclusion

As we look toward the future of Client and Investor Lifecycle Management, one thing is clear: the institutions that thrive will be those that intelligently eliminate the bottlenecks that have long held their operations back. Compliance teams are ready for this evolution. Technology is mature. Regulatory sentiment is shifting. And the data shows that the appetite for meaningful automation has never been stronger.

Fenergo’s digital agents represent the next step in that journey. By tackling the highest-friction points across the lifecycle, within a strong governance framework, they deliver efficiency gains at scale while maintaining transparency, auditability and regulatory alignment.

The opportunity ahead is enormous. As firms double down on agentic AI, they are not just optimizing processes; they are building the foundations for a more agile, compliant and revenue-generating future. At Fenergo, we are committed to helping our clients harness this potential, continue innovating with confidence and unlock new levels of operational excellence across every stage of the Client and Investor lifecycle.

The next chapter of CLM is here, and with the right Agents in place and the right governance around them, the future looks bright.