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Ninety One Selects Fenergo to Drive AI-Powered Client Lifecycle & Financial Crime Operations

Leading global investment manager unifies client lifecycle management and financial crime operations on Fenergo's AI-powered platform to enhance client experience, strengthen compliance and support growth

Dublin, Ireland - September 2026 - Managing more than $248 billion in assets globally, Ninety One is partnering with Fenergo to unify its client lifecycle management and financial crime operations to enhance client experience and support global growth.

As Ninety One continues its ambition to become one of the world's leading asset managers, the firm is investing in a modern operating model that simplifies client lifecycle management, strengthens financial crime controls and delivers a more intelligent, client-centric experience across every stage of the customer journey.

Fenergo's unified AI-powered platform will enable Ninety One to bring together Know Your Customer (KYC) at both onboarding and periodic review, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Transaction Monitoring and intelligent automation within a single operating model supporting clients across South Africa, the UK and Luxembourg.

By replacing fragmented processes and disconnected systems, Ninety One will gain a unified view of client relationships, customer risk and financial crime exposure. The transformation will enable faster onboarding, improve operational efficiency, strengthen regulatory compliance and deliver a more seamless experience for both clients and employees.

Ninety One selected Fenergo for its deep financial services expertise, proven platform, extensive global client community and continued investment in AI innovation. A key differentiator was Fenergo's Agentic AI capabilities, which will help automate repetitive operational work, accelerate decision-making and enable more intelligent client lifecycle and financial crime operations.

The implementation will be delivered in phases, creating a scalable operating model that supports Ninety One's long-term growth while providing a platform for continuous innovation. The implementation is expected to deliver significant business benefits, including:

  • Enhancing the client experience through faster onboarding, fewer duplicate information requests and a more seamless client journey.
  • Driving operational efficiency by bringing client lifecycle management, transaction monitoring and AI-powered automation together on a single platform.
  • Strengthening financial crime controls and compliance through a unified view of client risk, continuous monitoring and more intelligent decision-making.

The platform will enable relationship managers and compliance teams to develop a richer understanding of clients before requesting information, reducing unnecessary outreach, minimising duplicate documentation requests and simplifying how client information is collected, validated and maintained throughout the client lifecycle. By combining client lifecycle management with transaction monitoring, Ninety One will gain greater visibility into customer activity and risk, helping identify potential financial crime earlier while reducing operational complexity.

Cora Kielblock, Head of Global Operations at Ninety One, said:

"Delivering an exceptional client experience without compromising on compliance is central to our strategy. As we continue to transform our business, we wanted a platform that would unify client lifecycle management and financial crime operations while enabling us to take advantage of the latest advances in AI. Fenergo's industry expertise, continued innovation and long-term investment in its platform made it the right strategic partner to support our ambitions."

The implementation reinforces Fenergo's vision of helping financial institutions transform client lifecycle management and financial crime operations through a single AI-powered platform. By connecting onboarding, compliance, risk and transaction monitoring, firms can deliver exceptional client experiences while strengthening financial crime controls and building more agile, scalable operations for the future.

Lekshmi Nair, Chief Revenue Officer at Fenergo, said:

"Leading financial institutions are moving beyond point solutions towards unified platforms that connect client lifecycle management with financial crime operations. By bringing together onboarding, KYC, Transaction Monitoring and AI-powered automation, organisations can improve client experience, strengthen compliance and operate more efficiently. We're proud to partner with Ninety One as it builds a modern operating model to support its continued global growth."