Salesforce integration and strong CLM and KYC capabilities to enhance customer experience for iBanFirst’s foreign exchange (FX) hedging and international payments services.
Dublin, London – 9th November 2022 – Fenergo has announced that payments service provider iBanFirst will automate compliance across multiple jurisdictions and accelerate client onboarding following the selection of its software as a service (SaaS) Client Lifecycle Management (CLM) solution.
iBanFirst’s business simplifies international trade for small and medium enterprises (SMEs), as well as corporates, helping them to manage international payments and FX exposure. Fenergo's cloud-based CLM and know your customer (KYC) solution will integrate with iBanFirst's Salesforce CRM to digitalise and enhance the end-to-end customer cross-border payments journey. The solution enables iBanFirst to streamline how it manages KYC and Anti-Money-Laundering (AML) regulatory processes on a single platform while driving operational efficiencies through greater automation.
Commenting on the agreement, Diane Reille, Chief Operations Officer, iBanFirst, said:
"The Fenergo SaaS solution means we can future-proof our business and deliver a faster and more effective digital customer onboarding process. As we continue to expand globally, it's crucial that we have the ability to deliver an exceptional customer experience while ensuring we are compliant with complex global regulatory frameworks."
"Today's forward-looking businesses like iBanFirst require CLM solutions that provide seamless automation, in addition to a complete view of their clients and ensure full compliance with global and domestic regulations,"
said Stella Clarke, Chief Strategy and Marketing Officer, Fenergo.
"Through our SaaS platform, iBanFirst can focus on delivering an exceptional overall client experience within a compliant environment. We look forward to continuing to be a trusted partner as iBanFirst continues to drive innovation across the payments industry.”