Bridging the CX Gap: Maximizing Customer Relationships with Front-to-Back Office Transformation
Providing the digital tools so that Relationship Managers can spend more quality time with clients.
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However, when it comes to customer onboarding and KYC compliance, many front office teams are failing to deliver a fast and convenient digital experience. In fact, half of all relationship mangers spend at least 27% of their working week on onboarding admin due to compliance roadblocks and a lack of transparency across the organisation.
In this report, you will learn:
- The benefits of integrating front and back office systems
- How to optimize the flow of customer data across your organization
- Why you should embrace a distributed KYC compliance model for better customer relationships