Integrating CRM & KYC for Better Client Experience

Know your customer (KYC) and onboarding are laborious tasks for financial institutions. In fact, financial services firms spend an average of 95 days to conduct a client KYC review. This is largely due to manual processes, disconnected and siloed systems, and a lack of a centralized data ecosystem. The result? Increased compliance risks, poor client experience, and missed revenue opportunities.

Firms that continue to treat relationship management, KYC and onboarding, and client outreach as separate, siloed, and manual processes may fail to achieve the transparency and efficiencies required to balance compliance obligations with client expectations.

However, by harnessing the power of technology, organizations can seamlessly unite customer relationship management (CRM), onboarding, and KYC across the organization, allowing for centralized, verified data and a true single client view.

These innovative solutions empower financial institutions to navigate and thrive in an evolving regulatory landscape, maintaining a competitive edge and fostering trust and satisfaction among clients.

Watch this on-demand webinar and hear from experts on how integrating CRM and KYC can deliver:

• Enhanced Data Management: Improved accuracy and consistency of client data across systems
• Enhanced Compliance: Automated, accurate data verification for regulatory adherence
• Better Client Experience: Smoother, personalized onboarding journeys with reduced unnecessary touchpoints, fostering trust and satisfaction