Unlocking an Exceptional Counterparty Lifecycle Experience

How to Make Counterparty Experience Your Differentiator

Energy and commodity trading firms and financial institutions face are both losing revenue because of manual processes.

When it comes to onboarding and know your counterparty (KYC) processes, firms are hamstrung by data and regulatory requirements. By operating manually and inefficiently, energy and commodities firms are providing poor counterparty experience (CX) resulting in the loss of deals.

From the moment that firms engage with counterparties the process needs to be smooth, seamless and - in today’s world - digital.

A poor experience sours relationships, erodes trust, and can ultimately cause you to lose out on business. Great CX can create long-lasting relationships that result in repeat business and advocacy from your counterparties.

This all starts with building the counterparty relationship at onboarding and continues throughout the relationship. Digital technologies that enable and streamline these processes are vital. Customer Relationship Management (CRM) and Counterparty Lifecycle Management (CLM) software that work together to share data and profiles are the key to achieving an exceptional experience.

Salesforce is the market leader for CRM and Fenergo is the category leader for CLM, as recognized by Chartis. Together we provide CX that your customers and counterparties love.

Access this webinar to hear from our expert panel on: